Skip to Store Area:

costumewigoutlet.com

0 items
My Account
My Wishlist
Help & Support

Customer Service

Shipping & Delivery
At CostumeWigOutlet.com, we are known for very fast shipping and delivery. CostumeWigOutlet.com offer Free business (USPS) & FedEx Shipping Method for customer to choose. Shipping time is according the shipping company : Free Shipping (USPS) is about 7-14 business day ; FedEx Shipping is about 3-5 business days. Products ordered from us are shipped within 2 to 15 business days and we give every order top priority. We also take into consideration things like special orders, large orders, out of stock items, custom items and orders made during holiday seasons. We have good customer service. That is why our customers keep coming back for more and even the latest products. We are always encouraging feedback from all our customers and also give them the opportunity to suggest products and many other things desired from us.
Privacy & Security
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Returns & Replacements
Customer satisfaction is everything for us. If for any reason you are not completely satisfied with your purchase from CostumeWigOutlet.com, you may return it within 7 days for a refund. However the return shipping charges, 20% handling fee and the transaction of the total product purchase will be deducted from your refund. If you have any questions about products you receive, please feel free to contact us by using our Contact Us Form Please make sure that the package meets the following requirements: First, the product hasn’t been used, quality problems not included. Furthermore, there is no quality problem due to abuse or misuse. What’s more, the accessories and outer package are intact. If you received a wrong product, a product with any quality problem, or too different from description on CostumeWigOutlet.com to accept, you can also return the product within 7 workdays from your payment at our cost. We can give you a full refund or change the product at your request after we received the package and confirmed the issue. If it is our or logistic company’s fault, or the customs policy that lead to a failure on receiving within the Estimated Delivery Date after your payment, we would fully refund you unconditionally. However, if it is because incorrect information has been left by customer or rejection or unclaimed in time; we won’t be responsible for the problem. Please understand that.
Ordering
Once you place an order, it takes 3-5 days to customize your costume by our professional costume designers. Certain costumes and cosplay wigs may take up to 10 days. Our designers will start working on your costume immediately once the payment is received. There is no way to cancel an order after the order is placed. So please make a decision carefully. If you have any question about a specific product, please don't hesitate to contact us.
Payment, Pricing & Promotions
We accept PayPal, Visa, Mastercard, Discover Card, and American Express. All Visa, Mastercard and American Express payments will be accepted, processed and billed through CostumeWigOutlet. By choosing to pay with your Visa, Mastercard or American Express, you agree that your credit card will be charged for your purchase.
Tracking Orders
Once your order has been shipped, we will forward a tracking number for you. You can according the tracking number, track your item from the shipping company site.
Login or Create an Account
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.